Privacy policy

Kelowna, BC

British Columbia Unclaimed Property Society (BC Unclaimed) is subject to the Freedom of Information and Protection of Privacy Act (FOIPPA) and committed to protecting the privacy of our employees and clients. It is BC Unclaimed’s goal to not only meet the obligations of the legislation, but to exceed the requirements by implementing “best practices” with respect to the collection, use, disclosure, and security of personal information.

BC Unclaimed requires our third-party service providers to demonstrate full compliance with our privacy obligations, principles and processes outlined in this policy.


  • Contact Information means any information that would enable an individual to be contacted at their place of work.

  • Personal Information means recorded information about an identifiable individual other than employee contact information. Some examples of personal information include name, home address, home telephone number, mobile telephone number, ethnic origin, sex, marital status, employment history, financial information (including financial history), health care history, etc.

  • Indirect Collection means the collection of personal information from a source other than the individual for whom the information is about.

  • Service Provider means a person retained under a contract to perform services for BC Unclaimed.

Collection of personal information

BC Unclaimed collects personal information for a variety of purposes. Only that information which relates directly to and is directly necessary for the operation of our programs and services is collected. We do not collect personal information unlawfully or unfairly. In most circumstances, we only collect personal information directly from the relevant individual. Indirect collection occurs as permitted under the Unclaimed Property Act, via agreements with third parties and when a property holder (either mandatory or voluntary) submits personal information in support of our services.

How personal information is used

Personal information will only be used by authorized BC Unclaimed and third-party service providers to fulfill the purpose for which it was originally collected, for specific purposes (if directed by the individual from whom the personal information is being collected), or for a use consistent with the original purpose.

Personal information disclosure

BC Unclaimed and its service providers treat personal information in our custody or control with a high degree of confidentiality. We only disclose personal information for the purposes of the program or services for which it was collected, as required by law, or in specific circumstances with the consent of the relevant individual. This may require disclosing information to third parties if it is reasonably necessary to do so to investigate and administer a BC Unclaimed claim. BC Unclaimed does not sell, share, or disclose your information to others for any type of mailing list.

In addition, BC Unclaimed may share personal information with third parties to assist with the administration of activities on our website, to auditors or professional advisors, or for administrative purposes. 

Safeguarding personal information

BC Unclaimed administers the highest security standards to ensure that the personal information in our custody or control is secure. BC Unclaimed employees and service providers are responsible for ensuring the physical and technical security of all data (including data at rest or in transit) and must meet applicable security standards.

Retention of personal information

BC Unclaimed employees and service providers utilize records retention policies customized for each area. This customization considers the length of time information must be retained. Once the personal information is no longer needed, it is confidentially destroyed upon the authority of the area. If an individual’s personal information is used to make a decision, the personal information involved, and a record of that decision, will be kept for a minimum of one year after the decision has been made.

Using the BC Unclaimed website

When you use the website, information is collected about your visit, including information about your computer or mobile device, such as:

  • the web browser and operating system you are using such as Windows 10, or Safari;

  • the date and time of the visit;

  • your physical location;

  • the pages and services accessed;

  • the Internet Protocol (IP) network domain name (e.g. Shaw.ca) and address (e.g. of the device you are using; and

  • referring URLs and other technical information.

This information is collected to better understand general user trends at an aggregate level and improve web performance, as well as for website management, preventing fraud and improving services. Data will not be used to determine an individual’s identity unless required to do so as part of an investigation for law enforcement purposes.

This website uses cookies to create a good internet experience and support web analytics services from Google Analytics. Cookies track browsing history and can be disabled. You can delete cookies from your device. If you block or disable cookies, your ability to browse, read and upload or download information on the website may be impaired.

BC Unclaimed’s website includes links to websites operated by other organizations, government agencies and private businesses. These links are not intended to be referrals and are posted only for convenience. BC Unclaimed has no responsibility for, liability, or control over the links or websites. Please refer to the individual privacy policies and terms and conditions of use for external sites.

Access to personal information and questions regarding privacy

Inquiries, complaints, or access requests should be addressed to:

Privacy Officer, British Columbia Unclaimed Property Society PO Box 18519 West Georgia RPO Vancouver, BC V6Z 0B3 E-mail: privacy@unclaimedpropertybc.ca

From time to time, we may change this Policy when it is appropriate to do so. As such, we recommend reviewing the Policy regularly.